Shipping & returns

At Healed by the Ocean, we strive to provide a seamless shipping experience for our customers in Palm Beach County, Florida, and beyond.

U.S. SHIPPING
Your items will be shipped within 1-3 business days of your order, unless otherwise specified in the product description. We use USPS for most of our shipments, with delivery typically taking 2-5 business days. Once your order is on its way, you'll receive an email with tracking information.

INTERNATIONAL SHIPPING
For our international customers, please be aware that you are responsible for any customs charges or fees. International orders may take up to 4 weeks to arrive due to customs processing.

ORDER ISSUES
If any problems arise with your order, please reach out to us. We take customer satisfaction seriously and will do our best to resolve any issues promptly.

DAMAGES
In the unfortunate event of receiving a damaged item, contact us at support@healedbytheocean.com immediately. We'll be happy to replace any damaged items if you report the issue within 72 hours of delivery.

REFUNDS / EXCHANGES
Your happiness is paramount to us. If you're not satisfied with our products, let us know within 7 days, and we'll process a refund for you promptly. Your satisfaction is our top priority, and we'll work diligently to make things right. Please contact us at support@healedbytheocean.com within 7 days of purchase to initiate a refund process.

PAYMENT
For your convenience and security, we offer secure online ordering and accept various payment methods, including Amazon Pay, Apple Pay, Visa®, MasterCard®, American Express®, Discover®, and PayPal®.

Thank you for choosing Healed by the Ocean, and don't hesitate to reach out if you need any assistance or have any questions. We're here to make your shopping experience as smooth as a gentle sea breeze. 💙