We typically ship all orders within 1–2 business days.
We completely get it, we change our minds too! Unfortunately, we are unable to accept order cancellations. If you have any questions or concerns, please email us at support@healedbytheocean.com
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Free shipping on orders over $39. Orders ship within 1-2 business days with tracking.
We offer a 100% satisfaction-guarantee. If you are not satisfied with your purchase, please send us an email, support@healedbytheocean.com and our team will be happy to assist. Shipping fees are non-refundable.
Every treatment is different, ask your dermatologist how to layer them. A common approach is to apply prescription treatments first, then moisturize.
Everyone's skin is unique but most people feel moisture and comfort from the first use. For visible change, use it consistently, morning and night, for at least 2 to 4 weeks.
If your skin gets worse or you notice irritation, stop using it and talk to your doctor.
Yes, our products are made with botanical and nourishing ingredients, not steroids, so you can use them daily.
Our formulas are made to be gentle for the whole family. As with any new skincare, do a patch test on a small area first. For babies under 6 months, or skin that is cracked, weeping or infected, check with your pediatrician before use.
Both. The Soothing Cream is light and absorbs quickly, made for daytime with sea moss, aloe vera and oats. The Night Time Balm is thicker, with astaxanthin, squalane and tallow, and works while you sleep. Apply it to slightly damp skin before bed. Used together, they keep skin comfortable around the clock.
Up to 36 Months if remains sealed. Once opened 12 months.
Our skin-soothing cream and Night Time Soothing Balm are safe for all over your body. We always recommend performing a patch test to ensure your skin does not have any adverse reaction to our products. Avoid the eyes. None of our products should be ingested.
No, these products do not have any SPF protection, we do recommend following application in morning applying your favourite SPF.
We recommend you speak with your primary care doctor or healthcare professional if you are concerned and have sensitivity to gluten on skin.
